Nuance’s Mobile Care solution has shipped on eight million mobile handsets in the past year. Nuance Mobile Care is an on-device solution which connects mobile users to customer care for additional services and information requests. The solution can handle requests such as payments, billing, and account settings.
“The Nuance Mobile Care milestone comes at a time when mobile operators recognize that their customers are increasingly accessing customer service applications and the contact center from their mobile devices and this is creating a surge in the demand for new solutions that improve the customer experience on the mobile channel and help to provide a competitive advantage,” said Daniel Hong, Lead Analyst, Customer Interaction at Ovum. “Nuance Mobile Care not only offers more efficient customer care but, by intercepting the call, can decrease the cost of running a contact center.”
In surveys among mobile customers in UK, Added Value, 90% of consumers said they would choose Nuance Mobile Care for paying bills. 59% said that the solution would be their preferred choice for customer care. "Our customers are turning to Nuance as their trusted partner for deploying on-device self-service and, ultimately, positive customer experiences at every touch point,” said Bob Wise, senior vice president and general manager for Nuance Mobile Care. “We are continuously innovating around multi-modal contact center solutions that empower users to easily access information, when they want it, how they want it and where they want it.”
For more information about Nuance Mobile Care, visit www.nuance.com/mobilecare.