Nuance has expanded services operation in Australia and New Zealand. The company has recently acquired Information Technologies Australia (iTa), an Australian automated customer services provider.
This investment will help Nuance fulfill its customer demand for contact centre solutions. “Our customers have been asking us to provide a broader range of products and services to help them satisfy growing expectations for dynamic, intuitive and multi-channel customer service,” said Peter Chidiac, Managing Director, Nuance Australia and New Zealand. “By broadening our local delivery capability we are in an even better position to provide a total customer solution, blending self service and proactive outbound care with mobile applications and agent productivity.”

As a result of the acquisition, Nuance will offer expanded system integration capabilities in computer telephony integration products (CTI), business consulting services, and managed services. “We’re excited to bring iTa’s exceptional talent into the Nuance fold. iTa’s success has been built on a commitment to customer outcomes, technical innovation and a flexible and entrepreneurial approach. We will protect and nurture these special brand strengths,” said Nick Buckle, CEO of iTa. “The combined organisation will provide customers with access to unrivalled local resources in the Australia/New Zealand marketplace, with outstanding experience in designing and delivering automated customer interaction solutions.”

Nuance optimizes call centre performance through customer interaction solutions. Nuance has become becomes one of the largest providers in Australia of customer interaction solutions.

For more information, please visit www.nuance.com