Nuance Communications and Vesta Corporation, a provider of electronic payment products for wireless operators, are partnering to integrate Nuance’s Mobile Care with Vesta’s Mobile Payment Platform.
The new partnership will allow users to make various kinds of payments through their mobile handsets. “At present, research indicates that 50% of customer care calls to mobile operators are payment related,” said Chris Parsons, chief marketing officer of Vesta Corporation. “Our partnership with Nuance will ensure that innovative and user friendly, end-to-end secure payment capabilities can be delivered directly from the handset. This will dramatically reduce the number of customer care calls operators contend with as well as reducing the costs associated with supporting customer care operations.”

Enabling subscribers to process payment transactions will minimize wait times for customer service agents. This will also reduce the number of queries which are handled by the operator’s customer service.

Mobile operators will be able to provide a secure self-service via the mobile channel. “Our partnership with Vesta supports our strategic direction toward expanding Nuance’s Mobile Care offerings and our focus on providing innovative, secure self-service solutions to enterprises and mobile operators worldwide, “said Bob Wise, GM & SVP of Nuance Mobile Care.

For more information about Nuance Mobile Care, visit www.nuance.com/mobilecare.