Nuance will be partnering with WorldManuals, a company specializing in mobile device support solutions, to provide access to customer support content through Nuance Mobile Care. The new solution is introduced in Portugal and Spain with Vodafone.

This partnership will provide WorldManuals’ support menus on the mobile screen, which will provide users with more methods of solving problems. “Recent studies show that people are more receptive to accessing customer care on their mobile handset because it’s quicker and easier than waiting in a queue for a live agent,” said Bob Wise, senior vice president and general manager for Nuance Mobile Care. “The contact center is crucial to customer loyalty, and the mobile device has opened up a new — and increasingly preferred — channel for creating positive customer experiences.”

Since 2007, contacting call centers has grown 74%, and the majority of users contact call centers with questions which can be resolved on the device directly. “We have seen an increasing appetite for on-device support in recent years, said WorldManuals’ CEO Thomas Thrane. “The partnership with Nuance and the integration with the intuitive interface of Mobile Care will enable us to satisfy this rising demand and bring further enhancements to the market, such as context navigation of support content, and device troubleshooting to enable customers with solutions that are relevant to their device usage.”

For more information about the product, go to http://www.nuance.com/mobilecare.