Prime Recognition has announced an upgrade of its optical character recognition software product PrimeOCR. The new version integrates new OCR engines to bring increased accuracy to the recognition results. PrimeOCR 5.0 supports Windows 7, features email notifications and improvements to the PDF processing.

Forrester Consulting, Inc. has conducted a study on behalf of Nuance Communications entitled “Driving Consumer Engagement with Automated Telephone Customer Service.” The results of the study have revealed automated telephone customer service is rated higher than live agents when it comes to straightforward interactions.