Nuance Voice Platform, VoiceXML, has passed the VoiceXML Forum Platform Certification Program for VoiceXML 2.1.
The VoiceXML Forum is an organization promoting the adoption of VoiceXML and adjacent technologies. The Forum certified the VoiceXML 2.1 standard using an independent third-party consultant. The certification of Interactive Voice Response (IVR) platforms as VoiceXML 2.1 compliant is voluntary but it allows organizations to evaluate their investment in an IVR platform.

Nuance earned certified VoiceXML 2.0 compliance in September 2004. “We’re pleased to be among the first companies to achieve VoiceXML 2.1 compliance certification,” said Dan Faulkner, vice president of Product Management and Marketing at Nuance. “Our customers trust us to deliver excellent reliability, return on investment and caller experiences from Nuance On Demand — ensuring we do that in an open, standards based environment provides them access to our latest technologies and provides the greatest flexibility and investment protection for the future.”

Enterprises using VoiceXML 2.1 compliant IVR platforms can migrate from existing applications easily to a different compliant platform. Certified VoiceXML 2.1 compliant IVR platforms enable organizations to invest in applications without having to worry about redesigning their contact center strategies if they need to change IVR vendors or switch from a premise-based solution to a hosted solution.