The on-device self-service solution Nuance Mobile Care now features support for the Android operating system for mobile devices.
Android is an operating system for mobile devices launched in November 2007. According to the market research company Ovum, 20 percent of smartphones will use Anroid by 2015.

Nuance Mobile Care can handle requests such as payments, billing, and account settings on the handset. This eliminates wait times and reduces costs. "Calls are increasingly being made from mobile devices and leveraging their unique capabilities can help organizations provide a better customer care experience," said Daniel Hong, lead analyst, Customer Interaction at Ovum."We are seeing enormous interest from mobile operators in technologies that enable them to manage the customer experience in an end-to-end fashion - from the back-end, right down to the mobile handset."

“Mobile operators around the world are discovering how Nuance Mobile Care can enable them to drive a branded customer experience to the mobile device while saving millions every month in reduced contact center costs,” said Bob Wise, senior vice president and general manager of Nuance Mobile Care, Nuance Enterprise. “Providing support for Android OS delivers a great opportunity to drive new and innovative way to engage with customers through Nuance Mobile Care.”

For more information about Nuance Mobile Care, go to www.nuance.com/mobilecare