Nuance has announced SpeechAttendant v11. The company’s latest product is a speech-enabled auto attendant solution intended for corporate directories.
SpeechAttendant can route either internal or external calls to the intended recipient through voice commands. The product features bilingual support as well as a phonetic dictionary with more than two million pre-tuned names. SpeechAttendant also supports multiple pronunciations for a given name. “In this age of real-time, peer-to-peer communications, giving callers the ability to reach employees or departments by simply saying their names is a powerful enhancement to enterprise communications environments,” explains Dan Miller senior analyst & founder, Opus Research. “The speech-enabled auto-attendant is a low-cost, easy-to-deploy way for medium-to-large companies to provide a pleasing, successful experience to their increasingly mobile base of customers and employees.”

“Refined over decades of deployments, SpeechAttendant brings a level of sophistication and maturity to auto-attendants that is among the best in the industry,” said Tom Chisholm, senior vice president, enterprise division, Nuance Communications. “This newest version gives organizations the opportunity to transform their corporate directory into a tool that can increase employee productivity and reduce operator costs, while offering a higher quality customer experience with its rapid and accurate transfer rate.”

The new SpeechAttendant offers a large name directory support, real-time reports, fast transfer speeds, improved accuracy, as well as playback of email addresses. The solution offers easy configuration and real-time monitoring, a variety of telephony and IVR interfaces which allow seamless integration via Digital, SIP, Analog, ISDN PRI and VXML. For additional information about the product, please visit: www.nuance.com/autoattendant/speechattendant/